Commitment to Quality and Safety

For over 90 years, the physicians and staff of Temple University Hospital – Jeanes Campus have been committed to providing outstanding care to our patients. Our teams are continuing that commitment today by promoting a culture of safety with focus areas including teamwork, effective communication, employee engagement, just culture, and transparency. Multiple measures of quality and safety are regularly monitored as part of our efforts to achieve high reliability.

Achieving High Reliability

Leadership Rounds

Jeanes Campus is devoted to ensuring an excellent patient and employee experience. We believe that the visibility of our senior leadership team is critically important to the achievement of these goals. Our leaders dedicate time to visit hospital departments on a regular basis. Our leaders meet with our nurses, support staff and doctors to observe their efforts to deliver excellent care. They also meet patients receiving care in our facilities to ensure that their needs have been met.

Zero Harm Huddles

Zero Harm Huddles are daily 10-15 minute meetings with the intention to promote situational awareness. Multiple hospital leaders communicate safety issues with the goal to prevent harm for our patients and staff. These daily safety huddles are a springboard for more detailed communications beyond these meetings which lead to long-term improvements in quality and safety.

Transparency

We are committed to holding ourselves to the highest standards of patient satisfaction. Sharing our patient satisfaction ratings and comments is one of our efforts to provide patients the information they need to make important healthcare decisions. We display these ratings and reviews of our providers on our website. After appointments with a provider, our patients are invited to complete a survey to provide feedback about their experience.

Tactics

Our teams focus on improving patient survival, re-admissions, safety, satisfaction and efficiency. In Fiscal Year '19, each quality domain has 5 tactics aimed at improving patient outcomes:

Patient Survival

Improve inpatient mortality. Our initiatives include:

Enhance sepsis recognition and education
Improve transfer screening process
Upgrade documentation and coding
Decrease high-risk end-of-life procedures
Achieve optimal Hospice utilization

Patient Effectiveness

Reduce readmissions. Our initiatives include:

Manage frequently readmitted patients
Focus on service line readmissions
Optimize medication reconciliation
Boost PCP discharge appointments
Hardwire Home Health/SNF collaborations

Patient Safety

Minimize complications. Our initiatives include:

Expand Safer Surgery program
Implement opioid surgical stewardship
Develop daily Zero Harm Huddles
Execute Team STEPPS strategy
Reduce hospital acquired conditions

Patient Satisfaction

Enhance patient satisfaction. Our initiatives include:

Broaden customer service training
Enhance employee recognition programs
Hardwire leadership rounding
Increase influence of PFACs
Upgrade patient care transitions

Patient Efficiency

Lower inpatient length of stay and cost. Our initiatives include:

Optimize observation admissions
Improve appropriate hospital utilization
Reduce daily labs and x-rays
Implement multiple care pathways
Develop Optimal Care strategy